If the research isn't useful,
you don't pay.
Every product we sell is backed by the same guarantee. You have 30 days from delivery to decide whether the research was worth what you paid. If it wasn't, we refund you in full. This applies to Segments, Dedicated, and every other engagement we run.
If you decide the research wasn't worth what you paid, tell us within 30 days of delivery. We refund the full amount. There is no claims process and no conditions.
What the guarantee covers.
The guarantee covers the full deliverable on every engagement. It is not a record-by-record warranty. You do not have to identify which data points were wrong or prove anything to us.
If you decide the research was not worth what you paid, you tell us and we refund the full amount. We do not ask you to justify the decision.
The window is 30 days, measured from the date we deliver the research to you.
Tell us within 30 days
Email info@signallo.com within 30 days of delivery and let us know the research was not worthwhile. You do not need to document anything.
We refund you in full
We return the full amount you paid. The refund is unconditional.
A few realities about
primary research.
We collect data by talking to people at your target accounts. This process is what enables us to collect intel that can't be found by scrapers and bots. At the same time, humans are sometimes prone to error, and those errors can show up in our data.
The data comes from people
Every record reflects what a real person told one of our Research Associates on a live call. This is the most reliable way to confirm current vendor, satisfaction, pain points, switching intent, and similar data points. But sometimes people provide us with inaccurate answers.
Intel has a shelf life
Due to the changing nature of business, every data point we collect will eventually expire. For this reason, we include a verification date on each record in your deliverable. The sooner you put your intel to work, the more you will get out of it.
We stand behind our research
Despite the unavoidable reality of some data points being inaccurate or becoming outdated, clients are consistently satisfied with our intel on the whole. That's because we never take a project that we aren't confident in our ability to execute. This guarantee is how we put that in writing.
We only take work we can deliver on.
An unconditional guarantee only works if we are right about fit before we start. We only take on work we are confident will be worthwhile to the client.
We screen every prospect for fit during the sales process. If we do not believe we can serve you well, we will politely tell you, and do what we can to refer you elsewhere.
This is also why you can count on us to not over-promise during a sale. An over-sold engagement ends in a refund, which costs us more than declining the work up front.
Ready to see what's actually
happening inside your accounts?
Explore our off-the-shelf Segments lists, or book a consultation to scope a fully custom Dedicated engagement. All deliverables are covered by the Signallo Quality Guarantee.
Questions? Reach us at info@signallo.com