athenahealth Users — Billing Performance Pain: Q1 2026
athenahealth users who named billing performance as their primary pain point, sourced via structured phone research in Q1 2026. Includes NPS score, confirmed pain point, renewal window, and switching intent for each account.
Accounts
104
Price
$1,950
Exclusivity
100%
Clutch
4.8 ★
$1,950
CSV delivered within 24 hours of purchase
What's included
- 104 named accounts
- Company name, website, phone, LinkedIn URL
- Employee range and industry
- Current vendor confirmed on every record
- NPS score per account
- Primary pain point confirmed per account
- Renewal window per account
- Switching intent (High / Med / Low)
- Verification date per record
- Exclusive to one buyer — permanently
Check availability
One buyer. No exceptions. Once purchased, this segment is permanently unavailable to any other organization.
Background
Why we built this.
Billing performance is the most operationally consequential pain point in independent practice EHR. A slow or error-prone billing workflow doesn't just frustrate the front desk — it directly affects cash flow, collections rates, and the time physicians spend on administrative work instead of patients. When a practice names billing performance as their top pain point, they're describing a problem that costs them money every month.
This segment isolates the 104 athenahealth practices that gave exactly that answer during a live Q1 2026 research call. These aren't practices who mentioned billing in passing — it was their single, explicitly selected primary pain point. NPS score is included for every account, giving you a secondary signal of how acute the dissatisfaction is. For anyone selling RCM software, billing services, or EHR platforms with a strong billing story, this is a list with an unusually tight problem-solution fit.
Data fields
What's included.
Company Name—Legal business name as verified on the call
Website URL—Company website for prospecting context
Phone Number—Direct line verified during research call
Employees—LinkedIn standard range (e.g. 11–50)
Industry—Vertical classification per account
LinkedIn URL—Company page for contact research
Current Vendor—Confirmed athenahealth on every record
NPS Score—Numeric satisfaction score (0–10) per account
Pain Point—Primary pain point confirmed on the call — the filter defining this list
Renewal Window—Months until contract renewal opens
Switching Intent—High / Med / Low — derived from NPS score
Verification Date—Date the record was confirmed by phone
Preview
Data sample.
Company names blurred. All other fields reflect actual research output.
| Company | Current Vendor | NPS | Pain Point | Renewal | Switch? |
|---|---|---|---|---|---|
| ████ Medical Group | athenahealth | 3/10 | Billing Performance | 4 mo | High |
| ██████ Family Practice | athenahealth | 5/10 | Billing Performance | 6 mo | High |
| ████ Clinic | athenahealth | 2/10 | Billing Performance | 2 mo | High |
| ███████ Health | athenahealth | 4/10 | Billing Performance | 11 mo | High |
| ████ Associates | athenahealth | 6/10 | Billing Performance | 5 mo | High |
Company names are blurred for preview. Full, unblurred records delivered on purchase.
Activation
How to use this segment.
1
Problem-first outreach
Lead with the pain, not the product. These accounts already know billing is a problem — they said so on a research call. Your first message should demonstrate that you understand the specific shape of that problem in independent practices.
"Billing performance is the number one complaint we hear from independent practices on athenahealth. We've spent two years building specifically around that gap."
2
ROI-framed demos
Billing pain translates directly to revenue impact. If you can quantify what better billing performance is worth — reduced denial rates, faster collections, fewer staff hours on rework — frame your demo and follow-up around those numbers.
"For a practice your size, the gap between average and best-in-class billing performance is typically $80–120K annually. Here's how we close it."
3
Renewal-window prioritization
Sort by renewal window and build a sequence that treats the contract expiration as a hard deadline. Practices in active renewal evaluation are far more likely to make a change than those mid-contract — prioritize accordingly.
"Your contract renewal is coming up — this is exactly the moment to evaluate whether your billing setup is what you want to carry into the next term."
Process
Our methodology.
Step 1
Account identification
Target accounts identified via technology usage data — confirmed athenahealth installations only.
Step 2
Contact verification
Direct phone numbers sourced and validated before the research call list is built.
Step 3
Structured research call
Live calls by Signallo Research Associates using a structured instrument — NPS, renewal window, pain point.
Step 4
Scoring and filtering
Filtered to accounts selecting this specific pain point as their primary complaint. NPS score retained for every record. Switching intent derived from NPS (0–6 High, 7–8 Medium, 9–10 Low).
FAQ
Common questions.
Exclusivity is the product. If the same 104 accounts received outreach from multiple competing vendors simultaneously, response rates would collapse and every buyer's return on investment would erode. One buyer means the intelligence retains its edge.
Every account was researched via phone call in Q1 2026. The verification date field in the CSV tells you exactly when each record was confirmed. Segments are released on a quarterly cadence — prior buyers are notified by email when a new version publishes.
Yes. Additional segments from the athenahealth Q1 2026 research project — including the Master List and pain-point-specific lists — are each available as separate, independently priced segments.
Every record includes a verification date. If you identify an inaccuracy within 30 days of that date, contact us and we'll re-research the account and replace it at no cost. Full details →
After purchase is confirmed, you'll receive a unique, single-use download link for the CSV within 24 hours.
Signallo Dedicated
Need something more specific? We'll build it for you.
Custom primary research built around your ICP and target accounts. Exclusively yours — never resold.
Book a consultation →