RingCentral Users — AI Delivery Pain: Q2 2026
RingCentral users who named AI delivery as their primary pain point, sourced via structured phone research in Q2 2026. Includes NPS score, confirmed pain point, renewal window, and switching intent for each account.
This page is updated each quarter with fresh research data. Bookmark it to stay current.
Accounts
71
Price
$2,950
Exclusivity
100%
Clutch
4.8 ★
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Background
Why we built this.
RingCentral has made significant AI promises — RingSense, AI-powered call summaries, real-time agent assist, sentiment analysis. The marketing has been aggressive and the roadmap is ambitious. But for contact center teams that bought into that vision, the delivery gap is becoming a named frustration. Features ship late, perform inconsistently, or require configuration work that the sales process didn't surface. When a contact center names AI delivery as their top pain point, they're not saying they don't want AI — they're saying the AI they were promised hasn't shown up the way they expected.
This segment identifies 71 RingCentral accounts that gave exactly that answer on a live Q2 2026 research call. These are contact centers that invested in a platform partly on the strength of its AI story and feel the gap between the pitch and the product. For CCaaS competitors with production-ready AI — real-time transcription, agent assist, automated QA, intelligent routing that actually works today — this is an audience that has already been sold on the vision. They just need someone who can deliver it.
Data fields
What's included.
Company Name—Legal business name as verified on the call
Website URL—Company website for prospecting context
Phone Number—Direct line verified during research call
Employees—LinkedIn standard range (e.g. 11–50)
Industry—Vertical classification per account
LinkedIn URL—Company page for contact research
Current Vendor—Confirmed RingCentral on every record
NPS Score—Numeric satisfaction score (0–10) per account
Pain Point—Primary pain point confirmed on the call — the filter defining this list
Renewal Window—Months until contract renewal opens
Switching Intent—High / Med / Low — derived from NPS score
Verification Date—Date the record was confirmed by phone
Preview
Data sample.
Company names blurred. All other fields reflect actual research output.
| Company | Current Vendor | NPS | Pain Point | Renewal | Switch? |
|---|---|---|---|---|---|
| ████ Support Center | RingCentral | 4/10 | AI Delivery | 5 mo | High |
| ██████ BPO Services | RingCentral | 3/10 | AI Delivery | 3 mo | High |
| ████ CX Operations | RingCentral | 5/10 | AI Delivery | 7 mo | High |
| ███████ Teleservices | RingCentral | 4/10 | AI Delivery | 2 mo | High |
| ████ Contact Solutions | RingCentral | 6/10 | AI Delivery | 9 mo | Medium |
Company names are blurred for preview. Full, unblurred records delivered on purchase.
Activation
How to use this segment.
1
Live AI demonstration
Don't talk about AI capabilities — show them working in real time. These accounts have been burned by slide decks and roadmap promises. Run a live call through your system and let them see transcription, sentiment detection, and agent suggestions happening as the conversation unfolds.
"I'm going to run a live call through our system right now. Watch the sidebar — you'll see real-time transcription, sentiment flagging, and suggested responses as the conversation happens. This isn't a demo environment; this is production."
2
AI ROI quantification
Contact centers that feel burned by AI delivery aren't just frustrated — they're skeptical that AI delivers measurable value at all. Counter that by leading with concrete metrics from existing customers: handle time reduction, QA automation savings, CSAT improvement tied directly to AI features.
"Our customers average a 22% reduction in after-call work and a 15-point CSAT improvement within 90 days of turning on agent assist. Those aren't projections — that's measured performance across 200+ deployments."
3
Implementation simplicity framing
AI delivery frustration often includes configuration complexity — the features exist but require weeks of tuning and IT involvement to activate. If your AI works out of the box or requires minimal setup, lead with that. The path from purchase to production value is the differentiator.
"Agent assist is on from day one — no model training, no configuration project, no six-week tuning cycle. Your agents see suggestions on their first live call."
Process
Our methodology.
Step 1
Account identification
Target accounts identified via technology usage data — confirmed RingCentral installations only.
Step 2
Contact verification
Direct phone numbers sourced and validated before the research call list is built.
Step 3
Structured research call
Live calls by Signallo Research Associates using a structured instrument — NPS, pain point, and renewal window verified against third-party contract and install records.
Step 4
Scoring and filtering
Filtered to accounts selecting this specific pain point as their primary complaint. NPS score retained for every record. Switching intent derived from NPS (0–6 High, 7–8 Medium, 9–10 Low).
FAQ
Common questions.
Exclusivity is the product. If the same 71 accounts received outreach from multiple competing vendors simultaneously, response rates would collapse and every buyer's return on investment would erode. One buyer means the intelligence retains its edge.
Every account was researched via phone call in Q2 2026. The verification date field in the CSV tells you exactly when each record was confirmed. Segments are released on a quarterly cadence — prior buyers are notified by email when a new version publishes.
Yes. This page is refreshed each quarter with a new research cohort — updated accounts, sample data, and findings. The URL stays the same so you can bookmark it. The quarter label and verification dates on the page always reflect the current dataset.
Yes. Browse all available CCaaS segments on the category page. New segments are released quarterly — submit the form at the top of this page and we'll notify you when new ones become available.
Every record includes a verification date. If you identify an inaccuracy within 30 days of that date, contact us and we'll re-research the account and replace it at no cost. Full details →
After purchase is confirmed, you'll receive a unique, single-use download link for the CSV within 24 hours.
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