DMA Clients — ROI Visibility Pain: Q1 2026
B2B and B2C companies under a digital marketing agency retainer who named ROI visibility as their primary pain point, sourced via structured phone research in Q1 2026. Current agency recorded for each account. Includes NPS score, confirmed pain point, renewal window, and switching intent.
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| Company | Current Vendor | NPS | Pain Point | Renewal | Switch? |
|---|---|---|---|---|---|
| ████ Retail Co | ████ Agency Group | 4/10 | ROI Visibility | 3 mo | High |
| ██████ Brands | ███████ Digital | 3/10 | ROI Visibility | 2 mo | High |
| ████ E-Commerce | ████ Marketing | 5/10 | ROI Visibility | 6 mo | High |
| ███████ Services | ██████ Creative | 4/10 | ROI Visibility | 4 mo | High |
| ████ Direct | ████████ Agency | 6/10 | ROI Visibility | 9 mo | Medium |
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